Q: Who can purchase from the RBC e-Shop?
A: Authorized RBC Industrial Distributors
Q: What are the primary benefits that are possible through the RBC e-Shop?
A: $250+ qualifies for Free Ground Freight if shipped within the Continental USA.
Real-time inventory availability and pricing.
Invoice and Tracking information for all RBC orders, not just e-Shop orders.
Q: I signed up for an account and I can’t see any pricing?
A: Once you have applied for an account, it can take up to 20 minutes to access pricing.
Q: Can I pick the warehouse that I want my parts to ship from?
A: The system automatically allocates from the closes location to shipping address. If you want to ship from a specific location, you can add a Comment to the order. Or if you want the order to Ship Complete, there is a Check Box on the Checkout page.
Q: I have a special quote or want OEM Drop ship; can I put the parts online?
A: No. All special pricing needs to be sent via a conventional method, either fax or email to customer service.
Q: Can you add a part number online for me to buy?
A: RBC e-Shop is unable to add parts, the only parts available online are those that are standard parts and have an SPP/NET price.
Q: How do I know if I got free freight once I placed my order?
A: Once you receive your email confirmation, you will see the following:
UPS GROUND THIRD PARTY COLLECT 3V27Y3
TPA: RBC E-SHOP, 102 WILLENBROCK RD, OXFORD, CT 06478
THIS ORDER QUALIFIED FOR FREE
Q: How do I know my order was received by RBC?
A: You will receive an email confirmation with a PDF with all your order details and RBC order number? This may take up to 10 minutes, but is typically less than that unless you included a Comment on your order, in which case it could take up to 30 minutes.
Q: How do I add a part to my cart or see availability?
A: You can click on the picture, the part number or the shopping cart logo next to the price and all of them will allow you to add items to the cart as well as view available inventory.
Q: I forgot my password what can I do?
A: You can click forgot password at the top of the RBC e-Shop homepage and an email link will be sent to you.
Q: I don’t see my discount on my email confirmation or invoice?
A: The price has already been lowered to the correct price. It is now a line item discount opposed to the overall discount we offered on the old site.
Q: I forgot a part number on my order; can you add it for me?
A: Typically, yes as long as the order hasn't left the warehouse yet. E-mail the information to firstname.lastname@example.org and we will make the change and confirm back. Or you can call RBC Customer Service at 800-356-6584.
Q: How do I know that my Will Call order is at the correct warehouse?
A: At the checkout screen 3 choices are available, CA, IL, and TX, select the location you want to ship from. If something is not available, a CSR will contact you to figure out how you would want the remainder of the order to ship.
Q: Do you have a quick order entry selection, like the old e-Shop?
A: We don’t currently have a way to add multiple parts to your cart at once, we do however have a favorite parts list, which will allow to catalog your frequently order parts for quick find. We are hoping to build something that will allow for multiple part entry in the next phase of our website.
Q: Can I print invoices directly from the website?
A: Yes, all your invoices that you have entered on the new site or placed conventionally in the past are available for print online. Any invoices, from the old e-Shop would require a call to customer service for duplicate.
Q: What does “Plant Inventory” mean?
A: That is inventory that is not at one of our 4 distribution center, but it is available for purchase. This stock may take an extra day to ship as the plants typically have shorter shipping hours. If you need to know where the plant location is, please contact customer service at 800-356-6584.